Our services.
Clinical Quality Improvement
If your providers and care teams work together to provide patient-centered and evidenced-based care, patient outcomes will improve. And you’ll see that improvement with our data visualization tools that put actionable data at your fingertips. Looking beyond individual patients, you’ll want the latest population health tools to track results. Don’t have well-organized care teams yet? We help with that, too.
Telehealth
We’ve seen unprecedented momentum toward telehealth. How can you get up and running quickly and successfully with a platform that works for your providers, staff, and patients? Once you have a product, how do you get reimbursed for those televisits? How do you navigate the thicket of ever-changing regulations? Our team brings together people, processes, and technology to help you jumpstart telehealth.
Revenue Cycle Maximization
In challenging times, health centers and other medical practices must be sure they are maximizing every revenue opportunity. Is your denial rate trending up or down? Does your front desk team understand its role in the revenue cycle? Is your sliding fee scale correct and functional? How do you prioritize and succeed in Value-Based Payment arrangements? We can work with you to assess and address each.
Data Analytics
The CEO of one health center we work with told us, “I am ‘data-blind' right now.” He had almost no insight into provider productivity, daily revenue targets, clinical quality, or population health. We worked with his organization to establish a data strategy, implement the right tools and platforms, and train staff to use them. Now the leadership team has the insight they need to lead successfully.
Oral Health Integration
Primary care providers and dental providers often work in silos with little coordination, even within the same building. We support health centers in enabling both departments to optimize coordination, preventive services, and integrated data systems. We help you adopt evidence-based strategies to address oral health literacy for patients and providers, and to build them into your care delivery.
IT Services
Is your IT equipment aging but too expensive to replace? Do you have a comprehensive IT strategy? Have you conducted a recent Security Risk Assessment to comply with HIPAA? Is your EHR data stuck in a server room somewhere? We can host your EHR on our cloud-based infrastructure, where it will be scalable, secure, and accessible. Our team helps you adopt cutting-edge technology while reducing your organization’s liability and risk. We offer Virtual CIO services to help you implement your vision, so you can have your strategy lead the technology, rather than have the technology leading the strategy.
“HealthEfficient has been essential in assisting our health center systemically optimize our electronic health record and our revenue cycle process. The staff has been an invaluable resource in supporting our growth and our strategic transformation as an organization.”
— Alice R, Chief of Staff, member health center in Louisiana
And more.
EHR Training. Not using your EHR as efficiently as possible? It’s probably time to retrain your providers and staff. We specialize in training on eClinicalWorks and have certified trainers on staff.
Membership. We offer these services and more through our Membership program, which gives you access to all our resources, and a yearly pool of service hours you can use for any support from us.
Online Learning Platform. We offer a healthcare-specific learning platform so your providers and staff can complete their compliance training for HIPAA, OSHA, workplace standards, and more, and also access 100+ modules tailored for Community Health. You can upload your own training materials to it, too. We do.
Strategic Planning. If 3 or more of the services described above sound appealing to you, we might begin by developing a strategy to identify and address all your health center’s needs, across all dimensions. We can run a strategic planning process for you, and offer solutions to help you achieve your strategic goals.
Customer Service Strategy and Training. If your reviews on Yelp! and social media are looking grim, and your patients and employees, seem unhappy, it may be time for a Customer Service Strategy. We’ll help you look at all dimensions of customer service at your organization, develop a plan and measures to address, and help you get more of those 5-star reviews.